Refund Policy
Last updated: August 23, 2026
We understand you may need to cancel sometimes. This policy explains refund terms for the GoSosmed service.
1. Monthly Subscriptions
Because the service is ongoing, subscription fees already paid for a period are non-refundable, except as otherwise stated here. You can cancel anytime; access remains valid until the end of the paid period.
2. Free Trial
The Free plan requires no payment. You can stop using it anytime at no cost.
3. Failed Payments
If a transaction was processed but the service was not activated due to an issue on our side, you are entitled to a full refund. Contact support within 7 days with proof of the transaction.
4. Refund Requests
To request a refund, email support@bamsbung.id with your account details, transaction information, and reason. We will respond within 7 business days and, if approved, process the refund through the original payment method.
5. Offers and Promotions
Discounts, coupons, or amounts that are part of a promotional package are refunded according to that promotion's terms. We will evaluate special cases fairly.
6. Cancellation
You can cancel your subscription anytime from the billing page in the dashboard. Cancellation does not automatically produce a refund, but it stops future billing.
7. Contact
For refund questions, contact us at support@bamsbung.id.